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Evidence Guide: BSBLIB201 - Assist with circulation services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBLIB201 - Assist with circulation services

What evidence can you provide to prove your understanding of each of the following citeria?

Provide information to customers

  1. Provide current and accurate information to customers, using circulation and lending systems and procedures
  2. Assist customers with basic enquiries
  3. Develop own expertise in relation to information and use of self-service systems in libraries
  4. Respond to customer enquiries promptly or refer to appropriate persons
Provide current and accurate information to customers, using circulation and lending systems and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist customers with basic enquiries

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop own expertise in relation to information and use of self-service systems in libraries

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to customer enquiries promptly or refer to appropriate persons

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process loan transactions

  1. Check and process customer registration details according to organisational procedures
  2. Complete transactions according to circulation services policies and procedures and customer service standards
  3. Deal with competing demands for service tactfully and helpfully
  4. Complete checking and processing of material according to organisational requirements
Check and process customer registration details according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete transactions according to circulation services policies and procedures and customer service standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with competing demands for service tactfully and helpfully

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete checking and processing of material according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process financial transactions

  1. Conduct financial transactions according to organisational procedures
  2. Balance income to receipts
  3. Note irregularities and take appropriate action promptly
Conduct financial transactions according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Balance income to receipts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Note irregularities and take appropriate action promptly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Provide information to customers

1.1 Provide current and accurate information to customers, using circulation and lending systems and procedures

1.2 Assist customers with basic enquiries

1.3 Develop own expertise in relation to information and use of self-service systems in libraries

1.4 Respond to customer enquiries promptly or refer to appropriate persons

2 Process loan transactions

2.1 Check and process customer registration details according to organisational procedures

2.2 Complete transactions according to circulation services policies and procedures and customer service standards

2.3 Deal with competing demands for service tactfully and helpfully

2.4 Complete checking and processing of material according to organisational requirements

3 Process financial transactions

3.1 Conduct financial transactions according to organisational procedures

3.2 Balance income to receipts

3.3 Note irregularities and take appropriate action promptly

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Provide information to customers

1.1 Provide current and accurate information to customers, using circulation and lending systems and procedures

1.2 Assist customers with basic enquiries

1.3 Develop own expertise in relation to information and use of self-service systems in libraries

1.4 Respond to customer enquiries promptly or refer to appropriate persons

2 Process loan transactions

2.1 Check and process customer registration details according to organisational procedures

2.2 Complete transactions according to circulation services policies and procedures and customer service standards

2.3 Deal with competing demands for service tactfully and helpfully

2.4 Complete checking and processing of material according to organisational requirements

3 Process financial transactions

3.1 Conduct financial transactions according to organisational procedures

3.2 Balance income to receipts

3.3 Note irregularities and take appropriate action promptly

Evidence of the ability to:

apply knowledge of circulation services processing and procedures to complete several customer transactions and/or enquiries

process loans and returns within required time constraints and according to procedures

communicate courteously and effectively with customers.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline important features of circulation systems and technology in different industry contexts

describe relevant systems, policies and procedures for:

customer service

handling money and security

inter-library loans and lending

pre-paid services

describe key principles underpinning operation of manual and automated circulation systems, including self-service systems

discuss security protocols for:

clients

money

staff

theft

vandalism.